Privacy policy for benefit and pension guidance services
This policy explains how we collect, use, and protect personal data when you request guidance on benefits and pensions.
Information we collect
Contact details you provide in the request form.
Service selections and case notes submitted with your enquiry.
Technical data such as browser type and device for site performance.
How we use your information
To respond to your enquiry and provide the requested service information.
To improve our guidance materials and understand general demand trends.
To comply with legal obligations and maintain service quality.
Data retention
We retain enquiry data only for as long as needed to respond or complete a service. Records are then archived or deleted according to legal requirements.
Your rights
You may request access, corrections, or deletion of your data. To make a request, email [email protected] and include the details of your enquiry.